Frequently Asked Questions
Everything you need to know about our organic pet supplies, shipping timelines, return policies, and secure checkout.
Shipping & Delivery
Q:Do you offer free shipping?
Yes! We offer 100% FREE Standard Shipping ($0.00) on all U.S. orders.
Q:What is the Total Estimated Delivery Time for my order?
Total Estimated Delivery Time is 4 to 10 Business Days Total (1–3 business days for order handling/processing + 3–7 business days for shipping transit).
Q:How long will it take for my order to arrive?
Orders are processed in 1 to 3 business days (Mon – Fri) and transit takes 3 to 7 business days (Mon – Fri), bringing the total delivery window to 4 to 10 business days.
Q:Where do your orders ship from?
All orders ship directly from our verified United States Warehouses to ensure fast delivery.
30-Day Returns & Refunds
Q:What is your return policy?
We offer a 30-Day Easy Return Guarantee. If you or your pet are not completely satisfied with your purchase, you can return it within 30 days of delivery.
Q:Are there any restocking fees?
No! There are $0.00 restocking fees. Refunds are issued to your original payment method upon receipt and inspection of the item.
Q:How do I start a return?
Simply email our support team at support@chicospetmarket.com or call +1 (202) 243-8484 with your order number.
Payment Methods & Security
Q:What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and Google Pay through 256-bit SSL encrypted checkout powered by Stripe.
Q:Are there any hidden fees or recurring subscriptions?
Never. You will only be charged the price listed at checkout with zero hidden fees or automatic recurring charges.
Product Quality & Non-Toxic Safety
Q:Are your dog food and jerky treats non-toxic and natural?
Yes, all our treats and foods (including BIXBI, Dogswell, Purina Pro Plan, and Hill's Science Diet) feature real meat ingredients, zero artificial preservatives, and grain-free or wholesome natural grain formulas.
Q:Are your dog beds machine washable?
Most of our bolster and orthopedic beds come with removable, zippered covers that are 100% machine washable for effortless cleaning.
Still have a question?
Our customer support team in Alexandria, VA is available 7 days a week.